Help Center

Order Placement:

• Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 business days.

• Our support team is always happy to guide you at any step!

Shipping destinations:

• We ship within the United States and Canada

Shipping times:

• Orders can take up to 5 business days to be delivered to you and we ship within 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $45 will have free shipping.
• Orders under $45 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email uganicsonlinestore.us@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.